Privacy Policy

Introduction

Welcome to Monocle ("Monocle," "we," "us," or "our"). Your privacy is paramount to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data ("Personal Data") when you interact with our services through our website at monocle.so ("Website"), our platform, or other related services (collectively, "Services"). By using our Services, you consent to the practices described in this policy. This Privacy Policy is integral to our Terms of Use.

Information Collection

We collect various types of Personal Data to provide and improve our Services. This includes:

• Account Information: Such as your name, email address, company name, and password when you create an account.
• Billing Information: Payment details processed by our payment provider when you subscribe to a paid plan.
• Connected Accounts: Access tokens and profile information you authorize when linking third-party platforms (such as social media or communication accounts) for monitoring.
• Usage Data: Information about how you interact with our Services, including features used, searches performed, and alerts configured.
• Device and Log Data: IP address, browser type, operating system, and access times.
• Publicly Available Content: Posts, mentions, and other content published on public platforms that our Services monitor on your behalf, in accordance with each platform's terms.

We collect this information directly from you when you provide it to us, automatically as you use our Services (using cookies and similar technologies), and from third-party platforms you connect to our Services.

Use of Information

Your Personal Data is used to:

• Provide, maintain, and improve our Services.
• Monitor and analyze publicly available content on your behalf and deliver alerts, reports, and insights.
• Communicate with you, including responding to your inquiries and providing customer support.
• Process payments and manage your subscription.
• Comply with legal obligations and regulatory requirements.
• Protect the security and integrity of our Services.

Sharing of Information

We do not sell your Personal Data. We may share your information with:

• Service Providers: Companies that provide services on our behalf, such as payment processing, data hosting, analytics, and customer support.
• Legal Compliance and Protection: When required by law, or as necessary to protect our rights, users, and Services.
• Business Transfers: To a buyer or other successor in the event of a merger, acquisition, reorganization, or sale of some or all of Monocle's assets.
• With Consent: To other parties with your consent or at your direction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interaction with our Services, and to keep you signed in and personalize your experience. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features of our Services.

Your Rights and Choice

You have certain rights and choices regarding your Personal Data:

• Access and Update: You may review, update, or modify your Personal Data at any time by logging into your account or contacting us directly.
• Disconnect Accounts: You may revoke access to any third-party platform connected to our Services at any time from your account settings.
• Communications Preferences: You can manage your preferences for marketing communications by following the unsubscribe instructions included in our communications or by contacting us directly.

Data Security

We implement measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your Personal Data transmitted to our Services.

Children's Privacy

Our Services are not intended for children under 13 years of age, and we do not knowingly collect Personal Data from children under 13. If we learn we have collected or received Personal Data from a child under 13 without verification of parental consent, we will delete that information.

International Transfers

Personal Data we collect may be stored and processed in any country in which we or our service providers have facilities. By using our Services, you consent to the transfer of information to countries outside your country of residence.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Modified" date. Your continued use of our Services after any modification to this Privacy Policy will constitute your acceptance of such modification.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].